Frequently asked questions
Practical answers on wallet security, recovery, networks and safe installation.
Self-custody puts responsibility for signing credentials with the user. Verify the actual implementation in product documentation.
Checking on-chain balances generally requires connectivity, while recovery credentials should be stored offline.
Write it down in the correct order offline. Avoid screenshots, cloud notes, email and messages.
A private key authorizes blockchain operations. A recovery phrase can typically restore a related set of keys.
Verify your offline backup, use a trusted restoration flow and confirm your addresses and networks.
Confirm the network and token contract, as different networks can use the same token name.
Review the asset, network, full recipient address, amount, fees and any contract permissions.
Verify the page address, review device security prompts and avoid unknown installers from chat links.
Question requests for recovery words, urgent account checks, unknown signatures and lookalike domains.